Anna Redy Homeclean ("we," "our," or "us") operates the website annaredyhomeclean.site and provides professional home cleaning services in Kochi, Kerala, India. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information You Provide:
- Name: Your full name as provided in the inquiry form or during phone conversations.
- Phone Number: Your mobile or landline number for communication and service coordination.
- Email Address: If you choose to provide it (optional on our forms).
- Address: Your home address or area for service delivery purposes.
- Service Requirements: Details about the cleaning services you need, property type, and any special instructions.
1.2 Automatically Collected Information:
- Browser Information: Browser type, version, and language preferences.
- Device Information: Device type (mobile, desktop, tablet), operating system.
- Usage Data: Pages visited, time spent on pages, referring website, and general browsing patterns.
- IP Address: Your internet protocol address for analytics and security purposes.
- Cookies: Small data files stored on your device to improve your browsing experience.
1.3 Information from Third Parties:
- We may receive information about you from WhatsApp when you contact us through our WhatsApp integration.
- We use analytics services (such as Umami Analytics) that may collect anonymized usage data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To process your inquiries, schedule cleaning services, and coordinate with our team.
- Communication: To call you back regarding your inquiry, confirm bookings, send reminders, and provide updates about your service.
- Customer Support: To respond to your questions, address complaints, and resolve any issues with our services.
- Service Improvement: To understand how our website is used and improve our services, website, and customer experience.
- Pricing & Quotation: To provide accurate pricing based on your property details and service requirements.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Safety & Security: To protect our website, services, and users from fraud, abuse, or security threats.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Team: Your name, phone number, and address are shared with our cleaning team members who are assigned to your service, solely for the purpose of completing the job.
- WhatsApp: When you submit an inquiry through our website, your details are sent via WhatsApp's platform. WhatsApp's own privacy policy applies to data processed through their platform.
- Analytics Providers: We use privacy-focused analytics (Umami) that collect anonymized, aggregated data. No personally identifiable information is shared.
- Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
4. Data Storage & Security
We take reasonable measures to protect your personal information:
- Customer inquiries are stored securely in our internal systems and WhatsApp business account.
- Access to customer data is limited to authorized team members who need it for service delivery.
- Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
- We do not store sensitive financial information (credit card numbers, bank details) on our systems.
While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
5. Cookies & Tracking
Our website uses cookies and similar technologies:
- Essential Cookies: Required for basic website functionality (e.g., remembering your form inputs).
- Analytics Cookies: Used by our privacy-focused analytics tool (Umami) to understand website usage patterns. These do not track you across other websites and do not collect personally identifiable information.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Data Retention
- Inquiry Data: We retain your inquiry information for up to 12 months after your last interaction with us, to facilitate follow-up services and maintain service history.
- Service Records: Records of completed services are retained for up to 24 months for quality assurance and dispute resolution purposes.
- Analytics Data: Anonymized analytics data is retained for up to 24 months.
You may request deletion of your data at any time by contacting us at 9638903245.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal retention requirements.
- Objection: You can object to the processing of your personal information for certain purposes.
- Withdrawal of Consent: You can withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at 9638903245 or visit our office at Behind Lulu Mall, Nethaji Nagar, Edappally, Kochi, Kerala 682024.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala, India.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: